Legal Notice

PRIVACY NOTICE

Last updated: August 30, 2024

This https://LIVIASSIST.com/ (“we,” “us,” or “our”) privacy notice describes how and why we may collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

Visit our website LIVIASSIST.com or any of our other websites that link to this privacy notice.
Download and use our mobile app (LIVIASSIST.com) or any of our other apps that link to this privacy notice.
Interact with us in other ways, including through any sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your rights and choices about privacy. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@LIVIASSIST.com

SUMMARY OF KEY POINTS

This summary presents the main provisions of our privacy notice, but you can find out more information on any of these topics by clicking on the link after each main provision or by using our table of contents below to find the section you need.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about the personal information you disclose to us.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We may collect information from publicly available databases, marketing partners, social media and other external sources. Learn more about the information we collect from other sources.

How do we process your information? We process your information to provide, improve and administer our Services, communicate with you, ensure security and prevent fraud, and comply with the law. We may also process your information for other purposes with your consent. We only process your information when we have a valid legal basis to do so. Learn more about how we process your information.

In what situations and with whom do we share personal information? We may share information in certain situations and with certain third parties. Learn more about when and with whom we share your personal information.

How do we keep your information secure? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Find out more about how we keep your information safe.

What are your rights? Depending on where you are geographically, applicable privacy law may mean you have certain rights in relation to your personal information. Find out more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is to make a data subject access request or contact us. We will review and act on any request in accordance with applicable data protection laws.

Want to know more about what we do with any information we collect? Read our full privacy notice.

TABLE OF CONTENTS

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHAT LEGAL BASIS DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
WHAT IS OUR POSITION ON THIRD-PARTY WEBSITES?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
HOW DO WE PROCESS YOUR SOCIAL MEDIA LOGINS?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SECURITY?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
Do U.S. residents have special privacy rights?
DO OTHER REGIONS HAVE SPECIAL PRIVACY RIGHTS?
DO WE UPDATE THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register for the Services, express an interest in receiving information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

Personal information provided by you. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:

email addresses
passwords
contact or authentication data
first and last names
contact preferences
phone numbers
usernames

Sensitive information. We do not process sensitive information.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, such as Facebook, X, or another social media account. If you choose to register this way, we will collect certain profile information from your social media provider as described in the “HOW DO WE PROCESS YOUR SOCIAL MEDIA LOGINS?” section below.

Application Data. If you use our applications, we may also collect the following information if you choose to grant us access or permission:

Geolocation Information. We may request access to or permission to track location information from your mobile device, both continuously and while you are using our mobile applications, to provide certain location-based services. If you would like to change our access or permissions, you can do so in your device settings.
Mobile Device Access. We may request access to or permission for certain features of your mobile device, including your mobile device storage, reminders, and other features. If you want to change our access or permissions, you can do so in your device settings.
Mobile Device Data. We automatically collect device information (such as your mobile device identifier, model, and manufacturer), operating system, version information, and system configuration information, device and application identification numbers, browser type and version, hardware model, Internet service provider and/or mobile carrier, and Internet Protocol (IP) (or proxy) address. If you use our applications, we may also collect information about the telephone network associated with your mobile device, your mobile device operating system or platform, the type of mobile device you use, a unique identifier for your mobile device, and information about the features of our applications that you have accessed.
Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out of receiving these types of communications, you can disable them in your device settings.

This information is primarily needed to maintain the security and operation of our applications, for troubleshooting purposes, and for our internal analytics and reporting purposes.

All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information is collected automatically

In Short: Some information, such as your IP address and/or browser and device characteristics, is collected automatically when you visit our Services.

We collect certain information automatically when you visit, use, or navigate through the Services. This information does not reveal your specific identity (like your name or contact information), but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many companies, we also collect information through cookies and similar technologies. You can learn more about this in our Cookie Notice: https://liviassist.com/en/cookies-policy.

The information we collect includes:

Log and Usage Data. Log and Usage Data includes service-related information, diagnostic information,

b usage and performance information that our servers automatically collect when you access or use our Services, which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity on the Services (such as date/time stamps associated with your usage, the pages and files you view, search queries, and other actions you take, such as what features you use), device event information (such as system activity, error reports (sometimes called “resets”), and hardware settings).
Device Data. We collect Device Data, such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device you use, this device data may include information such as your IP address (or proxy), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data, such as information about the location of your device, which may or may not be precise. The amount of information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You may opt out of our collection of this information by either opting out or disabling the location setting on your device. However, if you choose to opt out, you may not be able to use some aspects of the Services.

Google APIs

Our use of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use Requirements.

Information Collected from Other Sources

In Short: We may collect limited information from publicly available databases, marketing partners, social media platforms, and other external sources.

To enhance our ability to provide you with relevant marketing offers and services and to update our records, we may receive information about you from other sources, such as publicly available databases, joint marketing partners, affiliate programs, data providers, social media platforms, and other third parties. This information includes postal addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and user profiles for the purposes of targeted advertising and event promotion.

If you interact with us on a social media platform using your social media account (such as Facebook or X), we receive personal information about you from those platforms, such as your name, email address, and gender. Any personal information we collect from your social media account is subject to your social media account privacy settings. Please note that their own use of your information is not governed by this privacy notice.

HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, ensure security and prevent fraud, and comply with the law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information to enable you to create, sign in to, and maintain your account.
To provide and facilitate user services. We may process your information to provide you with the service you have requested.

To respond to user inquiries/offer user support. We may process your information to respond to your inquiries and resolve any potential issues you may have with the service you have requested.
To identify usage trends. We may process information about how you use our Services to better understand how they are used and to improve them.
To preserve or protect an individual’s vital interests. We may process your information when e

it is necessary to preserve or protect an individual’s vital interests, such as preventing harm.

WHAT LEGAL BASIS DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal data where we believe it is necessary and we have a compelling legal basis (i.e. a legal basis) to do so under applicable law, such as with your consent, to comply with laws, to provide you with services, to enter into or perform our contracts, to protect your rights, or to pursue our legitimate business interests.

If you are in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and the UK GDPR require us to explain the actual legal basis we rely on to process your personal information. So we may rely on the following legal bases to process your personal information:

Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Find out more about withdrawing your consent.
Performance of a contract. We may process your personal information where we believe it is necessary to perform our contractual obligations to you, including providing our Services, or at your request before entering into a contract with you.
Legitimate interests. We may process your information where we believe it is reasonably necessary to achieve our legitimate business interests and those interests are not overridden by your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described above to:
Analyse how our Services are used so we can improve them to attract and retain users.
Legal obligations. We may process your information where we believe it is necessary to comply with our legal obligations, such as to cooperate with law enforcement or regulators, exercise or defend our legal rights, or disclose your information as evidence in legal proceedings in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as in situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information where you have given us specific permission (i.e., explicit consent) to use your personal information for a specific purpose, or in situations where your permission can be implied (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional circumstances, under applicable law, we may be permitted to process your information without your consent, including, for example:

Where collection is clearly in the individual’s best interests and consent cannot be obtained in a timely manner
For investigations, detection and prevention of fraud
For business operations, subject to certain conditions
Where it is contained in a witness statement and the collection is necessary to assess, process or settle an insurance claim
To identify injured, sick or deceased individuals and contact next of kin
If we have reasonable grounds to believe that an individual has been, is or may be a victim of financial abuse
Where there is reason to expect that collection and use with consent would compromise the availability or accuracy of the information and the collection is reasonable for purposes related to an investigation into a breach of an agreement or a violation of Canadian or provincial law
Where disclosure is required to comply with a subpoena, warrant, court order or court rules relating to the production of records
Where it was provided by the individual in the course of their employment, business or profession and the collection of the information is relevant to the purposes for which it was provided
Where the collection is for journalistic, artistic or literary purposes only
If the information is publicly available and specified in regulations

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in certain situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
When we use the Google Maps Platform API.

We may share your information with certain Google Maps Platform APIs (e.g. Google Maps API, Places API). We use certain Google Maps Platform APIs to retrieve certain information when you make location-related requests. This includes: https://liviassist.com/en/cookies-policy; and other similar information. A full list of what we use information for can be found in this section and in the previous section titled “HOW DO WE PROCESS YOUR INFORMATION?” The Google Maps Platform APIs we use store and access cookies and other information on your devices. If you are currently a user in the European Economic Area (EU countries, Iceland, Liechtenstein, and Norway) or the United Kingdom, please review our Cookie Notice, which can be found at this link: https://liviassist.com/en/cookies-policy.
Suggestion Wall. Our apps may display a third-party hosted “offer wall.” An offer wall allows third-party advertisers to offer users virtual currency, gifts, or other items in exchange for accepting and completing an advertising offer. An offer wall may appear in our apps and be displayed to you based on certain data, such as your geographic region or demographic information. When you click on an offer wall, you will be taken to an external website owned by others and will leave our apps. A unique identifier, such as your user ID, will be shared with the offer wall provider to prevent fraud and properly credit your account with the appropriate reward.

WHAT IS OUR POSITION ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the security of any information you share with third parties that we may link to or that advertise on our Services but are not affiliated with our Services.

The Services, including our Offer Wall, may link to third-party websites, online services or mobile applications and/or contain advertisements for third parties that are not affiliated with us and that may link to other websites, services or applications. Accordingly, we make no warranties regarding any such third parties and will not be liable for any loss or damage caused by your use of such third-party websites, services or applications. The inclusion of a link to a third-party website, service or application does not imply endorsement by us. We cannot guarantee the security and privacy of any data you provide to third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices of any third parties, including other websites, services or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (such as web beacons and pixels) to collect information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, correct errors, store your preferences, and assist with basic site functionality.

We also allow third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to manage and serve ads, to tailor ads to your interests, or to send abandoned cart reminders (depending on your communication preferences). Third parties and service providers use their technologies to deliver advertisements about products and services tailored to your interests, which may appear either on our Services or on other websites.

To the extent that these online tracking technologies are considered a “sale”/“exchange” (including targeted advertising, as defined in applicable laws) under applicable U.S. state laws, you may opt-out of these online tracking technologies by submitting a request as described below in the section titled “DO U.S. RESIDENTS HAVE CERTAIN PRIVACY RIGHTS?”

Specific information about how we use these technologies and how you can opt-out of certain cookies is set out in our Cookie Notice: https://liviassist.com/en/cookies-policy.

Google Analytics

We may share your information with Google Analytics to track

tracking and analyzing use of the Services. Google Analytics Advertising Features we may use include: Google Display Network Impression Reporting and Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics on the Services, please visit https://tools.google.com/dlpage/gaoptout . You can opt out of Google Analytics Advertising Features through Ads Settings and Ads Settings for mobile apps. Other opt-out methods include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice . For more information about Google’s privacy practices, please visit Google’s Privacy & Terms .

HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or sign in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and sign in using your third-party social media account information (such as your Facebook or X logins). When you choose to do so, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the relevant social media provider, but will often include your name, email address, friends list, and profile photo, as well as other information you choose to make public on that social media platform.

We will only use the information we receive for the purposes described in this privacy notice or otherwise explained to you in the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We encourage you to read their privacy notice to understand how they collect, use, and share your personal information, and how you can adjust your privacy settings on their sites and apps.

HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We retain your information for as long as necessary to fulfill the purposes set out in this privacy notice, unless otherwise required by law.

We will only retain your personal information for as long as necessary to fulfill the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us to retain your personal information for longer than the period for which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SECURITY?

In Short: We strive to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our precautions and efforts to protect your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services in a secure environment.

WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on where you live in the United States or in certain regions such as the European Economic Area (EEA), the United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You can review, change, or delete your account at any time, depending on your country, province, or state of residence.

In certain regions (such as the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. It

and may include the right to (i) request access to and receive a copy of your personal information, (ii) request correction or erasure; (iii) restrict the processing of your personal information; (iv) where applicable, data portability; and (v) not be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

We will investigate and act on any request in accordance with applicable data protection laws.

If you are in the EEA or the UK and you believe that we are unlawfully processing your personal data, you also have the right to lodge a complaint with the data protection authority of your member state or the UK data protection authority.

If you are located in Switzerland, you can contact the Federal Data Protection and Information Commissioner.

Withdrawal of your consent: If we rely on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

Please note, however, that this will not affect the lawfulness of the processing before its withdrawal and, where applicable law so permits, will not affect the processing of your personal data carried out in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You may opt out of our marketing and promotional communications at any time by clicking the unsubscribe link in the emails we send you or by contacting us using the details provided in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” section below. You will then be removed from marketing lists. However, we may still communicate with you, for example to send you service-related communications that are necessary to administer and operate your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If at any time you would like to review or change the information in your account or delete your account, you can:

Log in to your account settings and update your account.
Contact us using the contact information provided.

Upon your request to delete your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.

Cookies and Similar Technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to delete cookies and reject cookies. If you choose to delete cookies or reject cookies, this may affect certain features or services of our Services. You may also opt out of interest-based advertising provided by advertisers on our Services. For more information, please see our Cookie Notice: https://liviassist.com/en/cookies-policy.

If you have questions or comments about your privacy rights, you may email us at info@LIVIASSIST.com .

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to communicate your privacy preference not to have data about your online browsing activities tracked and collected. There is no uniform technology standard for recognizing and implementing DNT signals. As such, we do not currently respond to browser DNT signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we are required to follow in the future, we will notify you about that practice in a revised version of this privacy notice.

California law requires us to tell you how we respond to web browser DNT signals. Because there is currently no industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

I have

Do U.S. residents have special privacy rights?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and information about the personal information we hold about you and how we process it, correct inaccuracies, receive a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

Over the past twelve (12) months, we have collected the following categories of personal information:

Category

Examples

Collected

A. Identifiers

Contact information such as real name, screen name, postal address, telephone or mobile phone number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name

YES

B. Personal information as defined in the California consumer records law

Name, contact information, education, employment, work history, and financial information

NO

C. Protected classification characteristics under state or federal law

Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic information

NO

D. Commercial information

Transaction information, purchase history, financial data, and payment information

YES

E. Biometric Information

Fingerprints and Voices

NO

F. Internet or Other Similar Online Activity

Browsing History, Search History, Online Behavior, Interest Data, and Interactions with Our and Other Websites, Applications, Systems, and Advertisements

YES

G. Geolocation Data

Device Location

YES

H. Audio, Electronic, Sensory, or Similar Information

Images, audio, video, or call recordings generated in connection with our business activities

YES

I. Professional or Employment-Related Information

Company contact information to provide you with our Services at the company or job level, employment history, and professional qualifications if you are applying for a job with us

NO

J. Education Information

Student Records and Directory Information

NO

K. Inferences Drawn from Collected Personal Information

Inferences drawn from any of the personal information collected above, to create a profile or resume, such as about an individual’s preferences and characteristics.

NO

L. Sensitive Personal Information

NO

We may also collect other personal information outside these categories when you interact with us in person, online, by phone or by mail in the context of:

Getting help through our customer support channels;
Participating in customer surveys and contests; and
Assisting in providing our Services and responding to your inquiries.

We will use and retain the personal information we collect as necessary to provide the Services or to:

Category A - 6 months
Category D - 6 months
Category F - 6 months
Category G - 6 months
Category H - 6 months

Sources of Personal Information

Learn more about the sources of the personal information we collect in the section “WHAT INFORMATION DO WE COLLECT? »

How We Use and Share Personal Information

Learn about how we use your personal information in the section “HOW DO WE PROCESS YOUR INFORMATION?”

Will your information be shared with anyone else?

We may disclose your personal information to our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”

We may use your personal information for our own business purposes, such as conducting internal research for technology development and demonstration purposes. This is not considered a “sale” of your personal information.

We have not disclosed, sold, or transferred any personal information to third parties for business or commercial purposes in the previous twelve (12) months. We will not sell or transfer personal information belonging to website visitors, users or other consumers in the future.

Your Rights

You have rights under certain data protection laws in the United States. However, these rights are not absolute, and in certain cases we may refuse your request as permitted by law. This

and rights include:

The right to know if we are processing your personal data
The right to access your personal data
The right to have any inaccuracies in your personal data corrected
The right to request that we delete your personal data
The right to receive a copy of the personal data you have previously shared with us
The right to non-discrimination when exercising your rights
The right to object to the processing of your personal data if it is being used for targeted advertising (or distribution, as defined in the California Privacy Act), sale of personal data, or profiling to assist in decision-making that results in legal or similarly significant effects (“profiling”).

Depending on the state in which you live, you may also have the following rights:

The right to receive a list of the categories of third parties to whom we have disclosed personal information (subject to applicable law, including the California and Delaware privacy laws)
The right to receive a list of specific third parties to whom we have disclosed personal information (subject to applicable law, including the Oregon privacy law)
The right to limit the use and disclosure of sensitive personal information (subject to applicable law, including the California privacy law)
The right to opt-out of collection of sensitive data and personal information collected through voice or facial recognition (subject to applicable law, including the Florida privacy law)

How to Exercise Your Rights

To exercise these rights, you may contact us by submitting a subject access request or by using the contact information provided at the bottom of this document.

Under some U.S. state data protection laws, you may designate an authorized agent to make a request on your behalf. We may reject a request from an authorized agent who does not provide evidence that they have been authorized to act on your behalf in accordance with applicable laws.

Request Verification

Once we receive your request, we will need to verify your identity to determine whether you are the same person about whom we have information in our system. We will only use the personal information provided in your request to verify your identity or authority to make the request. However, if we are unable to verify your identity from the information we already have, we may ask you to provide additional information to verify your identity and for security or fraud prevention purposes.

If you submit a request through an authorized agent, we may need to collect additional information to verify your identity before processing your request, and the agent will need to provide your written and signed authorization to submit such a request on your behalf.

Appeals

Under some U.S. state data protection laws, if we refuse to act on your request, you may appeal our decision by emailing us at info@LIVIASSIST.com. We will notify you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for our decisions. If your appeal is denied, you may file a complaint with your state attorney general.

California's Shine The Light Law

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request to us in writing using the contact details provided in the section titled “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”

ARE THERE SPECIFIC PRIVACY RIGHTS IN OTHER STATES?

In Short: You may have additional rights depending on where you live.

Australia and New Zealand

We collect and process your personal information in accordance with the obligations and terms set out in the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020 (Privacy Act).

This privacy notice complies with the notice requirements set out in both Privacy Acts, including: what personal information we collect from you, from what sources, for what purposes, and other recipients

your personal information.

If you do not wish to provide personal information that is necessary to fulfil its applicable purpose, this may impact on our ability to provide our services, in particular:

offer you the products or services you want
respond to or assist with your enquiries
manage your account with us
verify your identity and secure your account

You have the right to request access to or correction of your personal information at any time. You can make such a request by contacting us using the details provided in the section “HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?”

If you believe that we are unlawfully processing your personal information, you have the right to lodge a complaint about a breach of the Australian Privacy Principles with the Office of the Australian Information Commissioner and about a breach of the New Zealand Privacy Principles with the Office of the New Zealand Privacy Commissioner.

South Africa

You have the right to request access to or correction of your personal information at any time. You can make such a request by contacting us using the details provided in the section titled “HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?”

If you are not satisfied with the way we have handled complaints about our processing of personal data, you can contact the office of the regulator whose contact details are set out below:

Information Regulator (South Africa)

General enquiries: enquiries@inforegulator.org.za

Complaints (please complete POPIA/PAIA form 5): PAIAComplaints@inforegulator.org.za and POPIAComplaints@inforegulator.org.za

DO WE UPDATE THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice regularly to stay informed about how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us by mail at:

info@LIVIASSIST.com

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on applicable laws in your country or state of residence in the United States, you may have the right to request access to the personal information we collect from you, details of how we processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

info@LIVIASSIST.com